FAQs & Support

How often do you produce updates?

We continuously update our cruise database and create new maps as needed. Updated releases of cruise data and maps are produced five times a week.

What are HTML image maps?

This is a standard feature on all popular browsers that allows separate areas of an image on a web page to be clickable. When you move your mouse pointer over the location circles on our sample maps, the full names of the ports will appear. Also, the circles and the place labels can link to your pop-up pages with more information about each place.

How do we find the correct map for a particular cruise?

The supplied XML file links maps to sailings by ship name, departure date, and (when necessary) length of cruise. Upon request, we may be also able to supply cruise line assigned sailing IDs for easy integration with your product feed.

What is the format of the supplied XML files?

For size optimization, the XML file consists of two tables. Click here and here for samples. Click here for a description of the file. Other versions are available as well and the files can be customized for your needs.

Do you ever update existing images?

Yes, this can occur in a number of situations, for example when we adjust the alignment of the different map elements or when we make any other design changes. Since the image continues to depict the same itinerary, its map ID and its filename will remain the same. Each sailing record in the XML file contains the date and time when the map was last updated.

What happens when a cruiseline replaces a port call in an itinerary with another port?

A new map is created under a new map ID and this new map is assigned to the existing sailing date in the XML file you receive. The old map remains in the system for possible future use or for use with other sailing dates.